Frequently Asked Questions
Completed Orders - An order confirmation will be emailed to you, check your spam folder if you don't see it. You can also log into your account on our site to check your order/shipping status as well.
Inventory - All of our products are in stock and ready to ship, unless labeled otherwise.
Promo & discounts - We rarely have sales, discounts or promotions... We DO like to offer fair prices for everyone... We also like to reward those who go the extra mile, checkout our swag category for extra goodies.
Shipping - Is included "Free" in the USA. Most of our products ship through USPS which means you'll [generally] get your order within 2-4 days. Please provide a suitable USPS address, unless you choose another carrier. You will get an email with tracking info once a label has been created.
Fast shipping - Generally our free shipping option is the best bang for your buck, but we also ship through FedEx and UPS. Use the shipping calculator in the shopping cart to find the option you prefer.
International shipping - We also ship all around the world. Use the shipping calculator in
the shopping cart(add a product first) to find the best price for your
order, USPS tends to be cheaper. Sometimes the shipping over-charges a
little, in that case we will refund you the difference once the label is
Exchanges - Customer mistake
- Please place a new order for the correct product. Add a comment
during checkout for us to include a prepaid return label for your previous
order. Once we receive your return we will issue a refund, minus
Our mistake - Contact us with your order info and details of the situation. We will get the proper items sent immediately at no charge, usually with a little bonus.
Manufacturing - All of our products are made in the USA. We manufacture in house as much as possible, to keep our product quality top notch. Laser cutting and machine work is mostly done within our City and State.
- Select the product you want to review, then click
on the (write a review) or (review this item) button that's just below the (add
to cart) button.
Security and Privacy - Our entire site is secured and encrypted through a standard SSL protocol, so there is no need to worry about your information being compromised. We never see your credit card number and do NOT share any of your information with any third parties. We hate spam as much as anyone, so we only send out newsletters once a month or so.
Warranty - We strive to have happy customers and the best quality products
available. If you wear something out or need a replacement let us know
and we'll make sure to get you back to work as soon as possible. Most of our products have a limited 3-5 year warranty against manufacturing defects only, for legal purposes. The instructions you receive have the full legal disclaimer.