Frequently Asked Questions
Inventory - All of our products are in stock and ready to ship, unless labeled otherwise.
Shipping - If you order before 10:00 AM PST there is a good chance your order will ship the same day. We offer Free Shipping anywhere in the USA. Most of our products ship through USPS which means you'll generally get your order within 2-4 days. Please provide a suitable USPS address, or purchase postage from another company. UPS and FedEx are giving us more competitive rates, so it might ship ground from one of them. You will get an email with shipping and tracking info once a label has been created.
Fast shipping - Generally our Free shipping option is the best bang for your buck, but we also ship through FedEx and UPS. If you need something like yesterday, use the shipping calculator in the shopping cart to find the option you prefer.
International shipping - We also ship all around the world. Use the shipping calculator in
the shopping cart(add a product first) to find the best price for your
order, USPS tends to be cheaper. Sometimes the shipping over-charges a
little, in that case we will refund you the difference once the label is
Manufacturing - All of our products are made in the USA. We manufacture in house as much as possible, to keep our product quality top notch. Laser cutting and machine work is mostly done within our City and State.
- To write a review, go to the product you want to review, then click
on the "write a review" or "review this item" button just below the add
to cart button. It's easy to find once you know where to look. You can
review multiple products, but have to do it one at a time. If the button
says "review this item" that means you will be the first person to give
it a review.
Returns - Give us a call or email first. We try to make returns and exchanges as hassle free as possible.
Security and Privacy - Our entire site is secured and encrypted through a standard SSL protocol, so there is no need to worry about your information being compromised. We never see your credit card number and do NOT share any of your information with any third parties. We hate spam as much as anyone, so we only send out newsletters once a month or so.
Warranty - We strive to have happy customers and the best quality products
available. If you wear something out or need a replacement let us know
and we will make sure to get you back to work as soon as possible. Most of our products have a limited 3-5 year warranty against manufacturing defects only, for legal purposes. The instructions you receive have the full legal disclaimer.
is owned and operated by Casey Bischoff, with the help of friends, family and one official employee. I've designed our product line to make your job easier; from
metal fabrication, mechanical work and everything else related to motor
sports. I grew up in Bend, Oregon and have spent my life learning and enjoying all forms of motor sports. Through this experience I have been able to create innovative products to help your job be just a little easier.
The name, Nine One One came when I was in middle school and made a short dirt bike video for a class project. This was a VHS tape, so I made a sleeve and created 911 Industries as the "production company". The video and influence came from watching the original Crusty Demons of Dirt. Since then the term 911 has evolved, from being the go to fab shop to call, to the newer version of... call us, so you won't need to call the other 911.